Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all payments made to Brahminnerbrain Technologies Pvt Ltd for mybusinezz, including subscription plans and WhatsApp message credits. Please read it carefully before making a payment.

1. Free trial — try before you pay

Every new account gets a free trial so you can explore mybusinezz before paying. No payment details are needed for the trial. We encourage you to use the trial fully to decide whether the Service suits your business, because paid plans are not refundable.

2. Subscription plans are non-refundable

Once a payment for a subscription plan is successful and the plan is activated, it is non-refundable. This includes, but is not limited to:

• Unused days remaining in your plan.
• Not using the Service, or using only some features.
• Changing your mind after purchase.
• Moving to a lower plan.
• Your account being suspended or closed for breaking our Terms & Conditions.

3. WhatsApp message credits are non-refundable

Additional WhatsApp message credits purchased by you are non-refundable and non-transferable, whether they are used or unused. Credits cannot be exchanged for cash or moved to another account.

4. No automatic renewal

Plans do not renew automatically. We never charge you without your action. When your plan reaches its expiry date, it simply ends. To continue, you renew it yourself from within your account. We may send you a reminder before your plan expires.

5. Cancellation

• You may stop using mybusinezz at any time. Because plans do not auto-renew, there is nothing to cancel — simply do not renew.
• Your access continues until the end of the period you have already paid for. No refund is given for the remaining period.
• To close your account permanently, email us at Info@brahminnerbrain.com from your registered email address. Your data will be handled as described in our Privacy Policy.

6. When we do refund — technical payment errors

We will refund you in the following cases only:

1. Duplicate payment — you were charged more than once for the same plan or credit purchase.
2. Payment deducted but not activated — money left your account, but your plan or message credits were not activated, and we are unable to activate them.
3. Incorrect amount — you were charged more than the price shown at the time of purchase. Only the excess amount is refunded.

How to request a refund

Email Info@brahminnerbrain.com within 7 days of the transaction with:

• Your registered email address and business name.
• The payment transaction ID.
• The date and amount of the payment.
• A screenshot of the bank or payment app statement showing the deduction.

Refund timeline

We will review your request and reply within 3 working days. If the refund is approved, it will be initiated to your original payment method within 7 working days. Your bank or payment provider may take a few additional working days to show the amount in your account.

7. Failed transactions

If money was deducted but the payment shows as failed, it is usually reversed automatically by your bank or the payment gateway within 5–7 working days. If you have not received it after this period, please contact us with the details listed in Section 6.

8. Referral rewards

Referral rewards credited to your wallet are promotional credits governed by our Terms & Conditions. They are not refundable and have no cash value unless we state otherwise.

9. Taxes

Prices are subject to applicable GST. Where a refund is approved, the refund is processed for the amount actually charged, including the tax paid on it.

10. Changes to this policy

We may update this policy from time to time. The version in force on the date of your payment applies to that payment. The "Last updated" date at the top of this page shows when it was last changed.

11. Contact us

Brahminnerbrain Technologies Pvt Ltd
Ahmedabad, Gujarat, India
Email: Info@brahminnerbrain.com
Phone: +91 79909 18709