Terms & Conditions

These Terms & Conditions ("Terms") govern your use of mybusinezz, a cloud billing, GST and business management service operated by Brahminnerbrain Technologies Pvt Ltd ("we", "us", "our"). The Service includes our website (https://www.mybusinezz.com), web application and mobile application.

By creating an account or using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you are using the Service for a business, you confirm that you are authorised to accept these Terms on its behalf.

1. The Service

mybusinezz helps businesses create GST invoices and quotations, manage products and stock, record purchases and payments, track customer dues, manage staff and branches, send WhatsApp messages to customers, and view reports. Features available to you depend on your plan.

2. Eligibility

• You must be at least 18 years old.
• You must be legally able to enter into a binding contract under Indian law.
• The Service is intended for use by businesses and professionals.

3. Your account

• You must provide accurate and complete information when you register, and keep it up to date.
• You must verify your email address with the one-time password (OTP) we send.
• You are responsible for keeping your password confidential and for all activity under your account.
• You are responsible for the actions of team members (sub-users) you add, and for the permissions you give them.
• Tell us immediately at Info@brahminnerbrain.com if you believe your account has been accessed without permission.

4. Plans, trial and payment

• Free trial: new accounts receive a limited free trial.
• Plans: the price, duration, features and limits (such as the number of WhatsApp messages or team members) of each plan are shown in the Service at the time of purchase.
• Payment: payments are made in Indian Rupees through our payment gateway partner. Applicable GST is charged in addition unless stated otherwise.
• No auto-renewal: plans do not renew automatically. You must renew before expiry to continue uninterrupted.
• Expiry: when your plan expires, access to most features is restricted until you renew. Your data is not deleted because a plan has expired.
• Price changes: we may change plan prices. Changes do not affect a plan you have already paid for, and apply from your next purchase or renewal.
• Refunds: payments are non-refundable except as set out in our Refund & Cancellation Policy.

5. Your data and your customers' data

• You own your data. All business records and customer information you enter belong to you.
• You give us permission to store, process and display that data only as needed to provide the Service to you.
• You are responsible for collecting your customers' personal data lawfully, including obtaining any consent required under the Digital Personal Data Protection Act, 2023.
• If you record sensitive information — such as eye/optical prescriptions, health details or consent forms — you are responsible for obtaining your customer's explicit consent and keeping it confidential.
• You are responsible for the accuracy of the data you enter.
• We recommend that you regularly download and keep copies of important reports and records.

6. WhatsApp messages

• Messages are sent on your instruction, through a third-party WhatsApp Business API provider.
• You must only message customers who have agreed to receive messages from your business, and you must stop messaging anyone who asks you to.
• You must not send spam, misleading, offensive, illegal or fraudulent messages.
• You must follow WhatsApp's Business and Commerce policies.
• Your plan and any purchased credits determine how many messages you can send.
• Message delivery depends on WhatsApp, the provider and the recipient's phone, and is not guaranteed.
• We may pause or disable messaging on an account that is misused or that receives complaints.

7. GST, invoices and tax reports

The Service produces invoices, GST reports and export files based on the data you enter. These are tools to assist you. We are not your tax advisor. You are responsible for checking all invoices and reports, and for the accuracy and timeliness of your tax filings. We are not responsible for any tax, interest or penalty arising from incorrect data or from filings you make. Please consult a qualified Chartered Accountant where needed.

8. Acceptable use

You agree not to:

• Use the Service for anything illegal, or to create fake, fraudulent or misleading invoices or GST bills.
• Upload viruses or harmful code, or attempt to break the security of the Service.
• Access, or attempt to access, another business's data.
• Copy, modify, reverse-engineer or resell the Service or any part of it.
• Use automated tools to scrape the Service or overload it.
• Share one account among separate businesses to avoid plan limits.

9. Referral programme

• You may refer other businesses to mybusinezz using your referral code.
• Rewards are credited only when the conditions shown in the Service are met — for example, the referred business buying a qualifying plan.
• Referring yourself, creating fake accounts or any other abuse will result in rewards being cancelled and may lead to account suspension.
• Rewards are credited to your wallet inside the Service. Wallet balance can be used as a discount when you buy or renew a plan. It is applied only when you choose to use it at the time of purchase.
• Wallet balance is a promotional credit. It has no cash value, cannot be withdrawn, transferred to another account, or exchanged for money, unless we expressly agree otherwise in writing.
• Wallet balance used against a purchase is consumed at that moment and is not returned if the plan is later cancelled, since payments are non-refundable.
• We may change or end the referral programme at any time. Rewards already credited will not be affected by a change.

10. Availability and support

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. The Service may be unavailable during maintenance, updates or events outside our control. Support is available at Info@brahminnerbrain.com and +91 79909 18709.

11. Third-party services

The Service relies on third parties such as our payment gateway, WhatsApp Business API provider, email provider and hosting provider. Your use of those services may also be subject to their own terms. We are not responsible for failures or delays caused by them.

12. Intellectual property

The mybusinezz name, logo, software, design and content belong to Brahminnerbrain Technologies Pvt Ltd. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription. They do not transfer any ownership to you. Your data remains yours.

13. Suspension and termination

• You may stop using the Service at any time. To close your account, email us from your registered email address.
• We may suspend or close your account, with or without notice, if you break these Terms, misuse WhatsApp messaging, engage in fraud, fail to pay, or if required by law.
• After an account is closed, data is handled as described in our Privacy Policy.

14. Disclaimer

The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, we make no warranties of any kind, whether express or implied, including fitness for a particular purpose.

15. Limitation of liability

To the extent permitted by law, Brahminnerbrain Technologies Pvt Ltd will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months before the event giving rise to the claim.

16. Indemnity

You agree to indemnify and hold Brahminnerbrain Technologies Pvt Ltd harmless from any claim, loss or penalty arising from your breach of these Terms, your misuse of the Service, the data you enter, or messages you send to your customers.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they last changed. If we make significant changes, we will notify you by email or within the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

19. Grievances and contact

For any complaint or question about these Terms, contact our Grievance Officer:

Grievance Officer
Email: Info@brahminnerbrain.com

Brahminnerbrain Technologies Pvt Ltd
Ahmedabad, Gujarat, India
Email: Info@brahminnerbrain.com
Phone: +91 79909 18709